Effective Date: November 8, 2021
1. HOW AND WHY WE COLLECT INFORMATION ABOUT YOU
1.1. Information you provide us
1.1.1. Personal Information
We collect personal information from you to help you use our services. When we say "personal information", we mean information that specifically identifies you.
We collect this information in a number of ways. You are asked to provide personal information to us while submitting loan applications, registering to use our website, discussing your application with us, providing feedback to us, or transferring funds when using our services. Examples of personal information include, but are not necessarily limited to your:
- Telephone Number
- Email Address
- Social Security Number
- Bank Account Information
- Credit Account Information
- Employment Information
- Salary Information
We may supplement the personal information you submit to us with information from third-party sources. For example, in an effort to protect the integrity of your account and if permitted under applicable law, we may supplement your registration Information with address standardization data to verify the address you have entered is valid and to protect you against identity theft.
Finally, we never intend to collect personal information from children under 13 years of age. If we learn or are notified that we have collected this information from a child under the age of 13, we will promptly remove the data from our system.
1.2. Information we collect about you
1.2.1 Aggregate Information
Aggregate information is data we collect about your use of our or third-party websites or services, from which personal information has been removed. Aggregate data is used to help us understand consumer trends, needs, interests, and preferences so we can improve our products and services.
NewLine.ai also collects demographic information, which is anonymous, and may include, but is not limited to:
- Date of Birth
- Geographic Area
1.2.2. Credit Reports
As a company engaged in lending, NewLine.ai, LLC both receives and authorizes the transmit of data to credit reporting agencies. We partner with these agencies to assess your creditworthiness and to prevent fraud and identity theft. This is done as part of our regular underwriting, fraud prevention and loan servicing processes.
Information we collect in these reports includes, but is not limited to:
- Information about open and closed credit accounts, including the date opened, the date closed (if applicable), the latest reported monthly balance and monthly payment
- Information about credit inquiries
- Information about late payments and collection actions occurring on open and closed credit accounts
- Information regarding public records of bankruptcy, judgements, tax liens, and other payment statuses
- The credit score(s) produced by the credit bureau providing the report
Correcting information maintained by the credit bureaus
Information related to your creditworthiness is maintained by the credit bureaus. If you find that there is an error or you want to dispute the information found in your credit report, please contact the credit reporting bureaus.
- Experian - https://www.experian.com/
- Transunion - https://dispute.transunion.com/
- Equifax - https://www.ai.equifax.com/
1.2.3. Website Use and Logging Data
NewLine.ai also may collect information about your computer or mobile device to improve and evaluate your use of our website and our services. We may gather data such as your browser type, operating system, loading or exiting of web pages, and the Internet Protocol (IP) address of your computer or device.
1.2.4. Information We Get from Others
Like other advertisers, we may contract with third parties to place advertisements for our products and services on websites that are not our own. We may place these ads where we think they are likely to be most relevant. Placing these advertisements on third-party websites may allow us to track responses to our ads. We and our affiliates would use this information to track the performance of our advertising and marketing campaigns by using tools like cookies, web beacons and similar technologies. We would use these tools to collect and store information about your visits, page visits and duration, and the specific ad or link that the user clicked on to visit the site. We wouldn't gather Personally Identifiable Information during this process.
NewLine.ai uses “cookies” and similar tools to track your use of our website when you use our services. We collect information such as the types of service used, and number of users we receive daily. Our web servers automatically log information about your computer, but we don't use this information to identify you personally.
A web beacon embeds a small transparent gif image in a web page or email used to track when the page or email has been viewed. A similar device may be used where a product, service, or functionality sends data to a server when a set of user-initiated events occur such as clicking a button on the website or in an email. This is similar to a cookie – it tracks your visit and the data is only read by the server that receives the data. However, it differs because it is not browser-based, may not function as an ID card and doesn't store any data on your computer.
Most Internet browsers are set up to accept cookies automatically. You can set your browser to notify you when you receive a cookie, allowing you to decide whether or not to accept it. For some web pages requiring an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or their products and services.
1.2.6 Contacting us by Telephone
If you communicate with us by telephone, we may monitor or record the call. This is done for reasons such as maintaining the integrity of your account, providing effective and timely service, and the improvement of NewLine.ai products.
2. USE OF YOUR PERSONAL INFORMATION
We use personal information to provide you with information or services you request, to inform you about other information and services we think will be of interest to you, to facilitate your use and our operation of our website, and to improve our products and services. Here are some examples of ways in which we use your personal information:
- Creating and maintaining your login information on our site
- Contacting you regarding issues with your loan application or account
- Allowing our loan servicing partners to process your payments
- Sending you information about new product offerings
Sharing your personal information
We don't sell or rent your personal information to anyone. NewLine.ai only shares your personal information with unaffiliated third parties as permitted or required by law. We may share your personal information with our affiliate companies and as part of joint marketing campaigns with other financial companies. When NewLine.ai shares your personal information with vendors and service providers who perform functions on our behalf, we require the security and confidentiality of your information, as well as limiting their use of the information to reasonably and necessarily to carry out their work with us and comply with applicable laws and regulations. Third parties we share your information with may include, but are not limited to:
- Our loan servicing partners who provide your statements, process your payments, and service your loan
- Financial institutions as required by laws regulating loan sales or securitization
- Credit reporting agencies
- Direct marketing service providers
- Auditors and examiners
- Law enforcement, regulators and other government bodies
- Our regulators and other relevant government agencies
Please note that, if you are a current borrower, you may not control certain information associated with your loan that you have already agreed to provide to certain investors as described in your loan agreement.
Finally, personal information may be disclosed or transferred as part of, or during negotiations of, a merger, consolidation, or sale of our assets, as well as equity financing, acquisition, strategic alliance or in any other situation where personal information may be transferred as one of the business assets of NewLine.ai, LLC.
3. PROTECTING YOUR PERSONAL INFORMATION
3.1. What we do to protect your personal information
NewLine.ai takes the privacy and security of its applicants' personal information seriously. We maintain administrative, technical and physical safeguards designed to protect your information's security, confidentiality and integrity.
We protect personal information you provide online in connection with registering yourself as a user of our website. Access to your own personal information is available through a unique user ID and password selected by you. This password is encrypted while transmitted from your browser to our servers and while stored on our systems. To protect the security of your personal information, never share your password to anyone. Please notify us immediately if you believe your password has been compromised.
Whenever we save your personal information, it's stored on servers and in facilities that only selected NewLine.ai personnel and our contractors have access to. We encrypt all data that you submit through NewLine.ai's website during transmission using Transport Layer Security (TLS) in order to prevent unauthorized parties from viewing such information. Remember – all information you submit to us by email is not secure, so please do not send sensitive information in any email to NewLine.ai. We never request that you submit sensitive or personal information over email, so please report any such requests to us by sending an email to[email protected].
3.2. Steps you can take to help us keep your information safe
There are many steps you can take to help us keep your information safe. First and foremost, choose complex, independent passwords for each website and service you maintain an account with. This helps keep any breach of any of your accounts isolated to one service. Also, don't use anything related to your birthday, address, phone number, a PIN number or any other easy to guess information in your password.
NewLine.ai urges your caution when using a public computers or networks, like at a coffee shop or library. To best protect your personal information and login information, don't use such computers to access your sensitive accounts, and if you must do so, ensure that you logout of your account entirely.
When either you or we update information in your account, such as the status of a loan application, we typically send you notice of these changes via responses on the website as you are completing the application, or by email, or text message. In recent years, individuals, businesses and even governments have seen a rise in “phishing” attacks. Phishing occurs when someone attempts to obtain your password or other sensitive information. Scammers often do this by impersonating a trusted user, or offering a compelling reason to open a malicious email attachment, click on a link or give over information. We never ask for your sensitive personal information, such as password, over email or other unsecure methods or through any site not under the newline.ai domain. Please notify us at [email protected] if you ever receive suspicious correspondence or requests purportedly from us.
4. YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION
We want you to be aware of the choices you have in limiting the sharing of your personal information. Please refer to the table in the Privacy Notice to review your options in sharing with us:
Reasons we share your information
- For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
- For our marketing purposes—to offer our products and services to you
- For joint marketing with other financial companies
- For our affiliates' everyday business purposes—information about your transactions and experiences
- For our affiliates' everyday business purposes—information about your creditworthiness
- For our affiliates to market to you
- For non-affiliates to market to you
5. COMPLAINTS & CONCERNS